Generally, Wynwood Fan Co. orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after our daily cutoff may ship the following business day.

Delivery times vary based on product size and destination:

• Standard Parcel (Smaller Fans & Accessories): 3–7 business days
• Large Ceiling Fans (Freight Delivery): 5–10 business days

You’ll receive tracking information once your order ships.

For standard deliveries, this is not required.

For freight shipments, someone may need to be present to receive and inspect the package.

Please inspect your package upon delivery:

• Check for visible damage to the box
  
• Note any damage with the carrier before signing (for freight deliveries)
  
• Contact us within 48 hours if there are any issues
  

This helps us quickly resolve claims and send replacements if needed.

We offer free standard shipping on select orders and promotions.

Shipping costs (if applicable) are calculated at checkout.

All orders ship from our U.S.-based warehouse located in South Florida, ensuring faster delivery and reliable service.

We process orders quickly to ensure fast delivery.

If you need to make a change, please contact us immediately after placing your order.

We cannot guarantee changes once the order has shipped.

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Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.

If your order is lost in transit, we will assist in filing a claim and resolving the issue.

Our ceiling fans and freight shipments require a physical address.

We accept returns within 30 days of delivery for unused items in original packaging.

Products must be in new condition, with all components, hardware, and manuals included.

To initiate a return, please contact our support team with:

• Your order number
  
• Reason for return
  
• Photos (if item is damaged or defective)

We’ll provide return instructions and a return authorization if eligible.

Yes, we do not accept returns for:

• Used fans
• Items not in original packaging
• Clearance or final sale items
• Products returned without authorization

• Customer Remorse Returns (e.g., wrong item, no longer needed): Customer is responsible for return shipping costs
  
• Damaged or Defective Items: We will cover return shipping and provide a replacement or refund

Note: Large order for ceiling fans may require freight return shipping, which can be significant.

Please inspect your order upon delivery. If there is visible damage:

• Note it with the carrier (especially for freight deliveries)
  
• Take photos of the packaging and product
  
• Contact us within 48 hours of delivery

We will work quickly to resolve the issue with a replacement or refund.

Yes. If your item arrives severely damaged, you may refuse delivery.

Please notify us immediately so we can arrange a replacement.

Once your return is received and inspected:

• Refunds are issued within 5–7 business days
  
• Refunds are credited back to your original payment method

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

We reserve the right to apply a restocking fee (up to 15%) for returns that do not meet original condition requirements or for large-item returns.

If your fan has an issue after installation, it may be covered under our manufacturer warranty rather than a return.

Our warranty includes:

• Lifetime warranty on our motors
  
• 3-year warranty on LED light modules
  
• 1-year warranty on parts and components

We will troubleshoot and send replacement parts as needed.

In most cases, no.

We can often resolve issues by sending replacement parts (e.g., LED module, remote, receiver) without requiring a full return.

If your order has already shipped and cannot be delivered due to an incorrect address:

• Return shipping and re-delivery costs will be the customer’s responsibility